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Frequently Asked Questions

General

We offer complimentary transportation. Call our front desk at (786)209-0025 to arrange a ride. Arriving by boat? Radio channel 68 for transport to customs. Don’t forget to take one of our complimentary island tours to see all of Chub Cay!

The majority of our staff are originally from Nassau and other out-islands of the Bahamas. As a token of our appreciation, and in understanding that they leave their family and friends behind to work on Chub Cay, we provide room and board to all employees staff on island.

Chub Cay makes all of our own electricity from two diesel generators, We have a highly-skilled power plant staff on island at all times, but sometimes the power will go out. This typically lasts for no more than 30 minutes, and we will notify you as best as we can if we foresee this happening. We appreciate your patience when incurring power issues.

Chub Cay has an on-site reverse osmosis water system. This includes treating and processing all of our own sewage. In the event that general maintenance has to be performed on the water system, water may be temporarily shut off. Unless the repair is urgent, we typically perform these measures in the late hours of the night to avoid any interference with normal operations.

We have complimentary internet accessible island-wide. Our WiFi signal originates in Nassau. Because of this, there may be instances in which the internet goes out.

We currently offer several different cancellation policies for both hotel and marina reservations to provide different pricing options. For reservations of more than two hotel rooms, cabanas, villas or slips, cancellation policies may be more strict, requiring a minimum of 14 day notice for a refund of the deposit.

Appointments are necessary to tour the island as prospective members or to view real estate listings.

Please call the front desk at (786)209-0025 or email info@chubcay.com to make an appointment.

Reservations created directly through our website or other verified platforms (i.e. AirBnB, Expedia and Booking.com) are accepted. Bookings made through other sites or through private home/slip owners are not accepted. No usage of the facilities will be allowed. Confirmation number is required upon check-in to procure your reservation.

Accommodation

Due to limited staffing, we do not service villas daily. If you are in need of additional towels, bedding, or toiletries, please call the front desk from your in-villa phone (ext. 1000). If you would like your villa lightly cleaned, we offer this additional service at $25 per cleaning. You can opt-in for this service when booking online.

Marina

The Chub Cay Sea Pass allows frequent visitors to unlock ultimate discounts, check the Sea Pass page for the latest.

Fishing

Restaurant

Bring your freshly caught fish to the Clubhouse Restaurant by 6 p.m. We will prepare it blackened, grilled or fried individually plated or family style with sides. Fish must be cleaned and portioned unless whole fish is preferred.