Terms Conditions

Please read these terms and conditions of use carefully before using any materials, information or services. By accessing https://www.chubcay.com or making an online/phone or walk-in reservation, you agree to accept, without limitation or qualification, all of these terms and conditions of use.

Ownership:

www.chubcay.com (the “website”) offers information on the CHUB CAY HOTEL, which is managed and operated by the Gekabi Bahamas LTD (collectively, “we” or “us”). Access to and use of the websites is subject to any specific terms and conditions set forth on the individual pages within the websites and these terms and conditions of use (collectively, the “terms”). We reserve the right at any time to change any of the terms and conditions contained herein or any information contained in the websites. By using the websites, you agree in advance to accept any such changes.

Privacy:

Your use of the Web Sites is subject to the following privacy policy of the Gekabi Bahamas LTD.

Risk Recognition:

Chub Cay is a remote island in the Bahamas with unique resources. Utilities like power, water, sewer, and the internet can go down from time to time without notice. We do not offer any compensation should any or all utilities have an outage during your stay. We will do our best to keep you informed of the status of any planned and unplanned outages. IMPORTANT: There is a limited medical facility on the island. We encourage all guests to have their own personal evacuation plan should there be a medical emergency.

Cookie Policy/Google Analytics:

Chub Cay and our hotel booking platform, MEWS, use “Cookies” and Google Analytics tracking in order to best serve and provide news to our interested clientele. By navigating throughout the site you agree to standard permissions.

Membership:

All membership and Island Idol membership rental sales are final. 
Additional terms and conditions listed on “Membership” tab apply in conjunction with the below.
By creating a reservation as a “Temporary Member with Limited Access,” you hereby agree to to all membership rules as well as the declarations of covenants, conditions, easements and restrictions for the Chub Cay Club dated September 29, 2005.
 
Only reservations/renters created and accepted for stay in property considered in the official Chub Cay Resort and Marina Club rental pool are eligible to be considered for temporary membership – limited access. Reservations and “combined stays” in which a renter may be staying both within the rental pool and in a separately/privately owned slip or home are not eligible for temporary membership.
Accepted Temporary Membership as defined in the terms above once granted will incur a fee of $19 and are valid until Dec. 31st, 2023. Temporary Members have limited access to the Clubhouse Restaurant and Lobby, Tiki Bar & Pool, Nauti Rooster, Marlin Market & Posh Peacock, and Chub Cay Spa.
Temporary Membership purchase is NOT available for property (slip AND home) owners and their families, friends, vendors and employees under any circumstances.
Temporary Membership program applicants are to be vetted by the Club’s management and can be rejected on application or revoked after acceptance for failure to adhere to member guidelines and rules of the Club’s discretion. The sole remedy for this issue is refund of temporary membership fee.

Day Pass:

Days passes are sold on a first come first serve basis. They may not be available on holidays or special occasions. We strongly recommend you purchase ahead of time. They are available on our website 24/7. Day passes are valid from 7:00 am to 5:00 pm. Each vessel must leave the marina by 5:00 pm.

Gift Cards:

Gift cards expire one year after issue. Any balance left will be forfeited. We are not responsible for lost or stolen gift cards. If your card is lost or stolen please contact us immediately.

Booking & Rates:

Rates are not guaranteed until a deposit for the requested stay has been taken. Rates are subject to change at any time for any reason. Confirmed reservation price is final and non-negotiable. By agreeing to the rate plan you are contracted to adhere to the below regulations and are accepting the terms and conditions in its entirety. Guests may reserve up to two (2) resort accommodations and two (2) marina accommodations during one period. Exceptions/Changes to this policy may be made at management’s sole discretion.
Cancellations : Must cancel via reservations@chubcay.com, telephone cancellations is not accepted.

Explorer’s Rate:

Not a current Chub Cay Resort & Marina Club Member or Island Idol holder/renter? We invite you to explore Chub Cay before considering a membership. By choosing this rate plan, you have access to the Nauti Rooster, Posh Peacock/Marlin Market, Marina Wash House, Fish Cleaning House, Fuel Dock, however, you do NOT have access to the Clubhouse Restaurant & Bar,  Pool Deck, Tiki Bar and surrounding areas.

Rate Terms:
A 50% deposit is taken at time of booking to guarantee this reservation.
You have 24 hours after booking to cancel for a full refund of the deposit.
After the 24 hours post-booking, the deposit is non-refundable and becomes a folio credit. You have 24 months from the original booking date to reuse any balance on your account.
Cancellation requests must be done in writing and sent to reservations@chubcay.com. Telephone cancellations will not be accepted.
If you are a no-show, the full deposit will be forfeited.

Club Members & Island Idol Holder Rate – Extended Stay Discount

Save on a multi day discount when you stay 3 days or more.

This offer is applicable to Chub Cay Resort & Marina Club and Island Idol holders/renters ONLY. Club Membership or Island Idol possession will be verified after booking and proof will be required upon check-in. Failure to provide either will result in automatic rebooking at the Non-Member Rate. Chub Cay Resort & Marina Club Members and Island Idol holders have access to the Clubhouse Restaurant & Bar,  Pool Deck, Tiki Bar, Nauti Rooster, Posh Peacock/Marlin Market.

Prepay your stay, in full, at the time of booking and secure your reservation with this discounted rate. Need to change your stay dates after you book? We have you covered.

The fine print: For us to be able to offer this discounted fare we have to insist that the money collected is non-refundable. If you cancel within 24 hours of booking the reservation, you will be eligible for a full refund. Cancellation requests must be done in writing and sent to reservations@chubcay.com. Telephone cancellations will not be accepted.

Of course, you have 24 months from the original booking date to reuse any balance on your account.

Club Member & Island Idol Holder Rate

This offer is applicable to Chub Cay Resort & Marina Club and Island Idol holders/renters ONLY. Club Membership or Island Idol possession will be verified after booking and proof will be required upon check-in. Failure to provide either will result in automatic rebooking at the Non-Member Rate. Chub Cay Resort & Marina Club Members and Island Idol holders have access to the Clubhouse Restaurant & Bar,  Pool Deck, Tiki Bar, Nauti Rooster, Posh Peacock/Marlin Market.

Rate Terms:

A 50% deposit is taken at time of booking.

You have 24 hours after booking to cancel for a full refund of the deposit.

After the 24 hours post-booking, the deposit is non-refundable and becomes a folio credit. You have 24 months from the original booking date to reuse any balance on your account.

Cancellation requests must be done in writing and sent to reservations@chubcay.com. Telephone cancellations will not be accepted.

The Spa at Chub Cay Cancellation Policy

Our spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us the evening before your scheduled appointment. Cancellations will only be accepted by email to thespa@chubcay.com or info@chubcay.com. Same-day cancellations will result in a cancelation fee of $75 per treatment booked. No-show appointments are subject to a cancellation fee amounting to 100% of the cost of the scheduled service. Appointments made the same day must be canceled within 1 hour of booking to avoid the cancellation fee. If you are late for your appointment, our therapists will do their best to accommodate you, however you will be charged for your full appointment regardless. We recognize the time of our clients and staff is valuable and have implemented this policy to ensure you receive the best service possible. We appreciate your understanding. When you schedule your appointment with us, you are agreeing to these policies.

Resort Credits:

Credits are valid for up to one year (365 days) of date applied to folio. Credits are non-transferable to other persons and do not equal cash.

VAT & Gratuity:

10% Bahamian Value Added Tax is added to all services rendered and products purchased. The Clubhouse Restaurant & Bar checks have a customary 18% automatic gratuity applied to all checks. – During peak seasons, a deposit to hold dinner reservations may be required for parties of 8 guests or more at $10 per person. Cancellation for said dinner reservation must be made by 4 p.m. the night of to avoid charges.

Request for Copies of Receipts:

Please review your folio prior to leaving. Should you have any questions regarding your folio, while still on island, our front desk team will assist in locating receipts. If you leave without checking out, you waive the right to review charges. A copy of your overall folio (displaying only transaction dates and totals) will be emailed to you at request, however, if you request back-up for individual receipts accumulated during your stay, a research fee of $1.50 per sheet will be charged. Please allow 5-7 business days to collect information.

Hotel Check-In/Check-Out:

Check-In: 3 p.m.* Check-Out: 11 a.m. *Check-in times may vary based on hotels discretion. Additional fees may be charged for early check-in/late check out. Credit card and photo ID matching the name on the credit card must be presented at check-in. A temporary authorization for the full cost of stay will be placed on the card.

Proof of Citizenship:

As you will be traveling to another country, you must present proof of citizenship. A valid passport must be presented at check-in for each guest.

Modification to our Services:

We reserve the right at any time and from time to time to modify, suspend, discontinue, or terminate our services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, discontinuation, or termination of our services.

Hurricane Policy:

If a major hurricane is destined to hit the Bahamas or your hometown during the dates of your stay, you can change your reservation.
  • Reservation must be re-booked within 90 days of intended check-in.
  • Reservation must be completed within one year of original stay dates.
  • Changed dates to peak season/holidays are subject to surcharges.
  • Changes/Cancellations must be made in writing to info@chubcay.com within 48 hours of intended arrival.
If you are presently on Chub Cay when a hurricane threat is issued within 250 nautical miles, and have already pre-paid for your stay, you will be given a refund for the remaining nights of your stay should evacuation become necessary or you decide to leave. In the event of a severe storm system threat with adequate notice, you may be asked to evacuate the island. Evacuation is highly recommended when a storm is present within 250 nautical miles of the island. As we are an out island with limited medical resources and provisioning supplies, this is for your safety. For safety, we may shut down power and water to clubhouse and marina accommodations between 24 and 48 hours in advance of storm fall. Fuel sales will also be appropriately rationed in order to preserve supply in case of emergency to run the generators that supply power to the island. Guests and Captains are personally responsible for the safety of themselves and their property. In the event of extreme/sudden emergency, the category 5 rated boat shed structures serve as shelter. Provisioning shall be provided upon request.

Lost Keys:

Any keys not returned at time of departure will result in a charge of $150 per key.

LIMITATION OF LIABILITY:

YOU UNDERSTAND AND AGREE THAT WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, HOWSOEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE RESULTING FROM: (1) THE USE OF, OR THE INABILITY TO USE, OUR SITE AND/OR SERVICES, (2) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES AND GOODS, (3) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, (4) THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR SITE, (5) RELIANCE ON CONTENT OR POSTINGS ON OUR SITE, OR (6) ANY OTHER MATTER RELATING TO OUR SITE OR OUR SERVICES. THESE LIMITATIONS WILL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. EXCEPT AS REQUIRED BY THE INDEMNITY PROVISIONS HEREIN, IN NO EVENT WILL OUR DIRECT LIABILITY HEREUNDER EXCEED THE ACTUAL TOTAL AMOUNT RECEIVED BY US FROM YOU TO ACCESS OUR SITE AND/OR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

INDEMNIFICATION:

You agree to indemnify and hold us and our subsidiaries, and affiliates, and their officers, members, directors, employees and agents harmless from and against any and all liability, losses, claims, demands, disputes, damages or costs of any kind, including, without limitation, reasonable attorneys’ fees and costs of litigation, resulting from or in any way connected with (a) your use of or reliance on our services, (b) your connection to our Site, (c) your violation of this these Terms and Conditions or (d) your violation of any rights of another party.

LIMITATION OF ACTIONS BROUGHT AGAINST US:

You agree that any claim or cause of action arising out of your use of our Site or these Terms and Conditions must be filed within one year after such claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by us to enforce or exercise any provision of these Terms and Conditions or related right shall not constitute a waiver of that right or provision. Only the reservation as entered into and confirmed by our system will be honored. Any written or printed confirmation that has been altered may be rejected by the hotel.